Returns, exchanges and store credit
Open the sale from Sales, press Return items and tick what is coming back. The refund includes the item's share of tax. The return is recorded as its own transaction today, so vendor statements, the drawer and the tax report adjust automatically, and vendors' tagged items go back to available.
- Refund to the original card, Square or PayPal payment, to cash, or to store credit.
- For an exchange, refund to store credit, then ring up the new items and pay with the Store credit button.
- Store credit balances are listed under Store Credit, where you can also issue goodwill credit.