Support
Need help with BoothNest? Email us and a real person will get back to you.
To help us help you faster
- Tell us the email address you log in with.
- Describe what you were trying to do and what happened instead.
- If you saw an error, include the Error ID shown on the screen.
- A screenshot helps, especially for problems on your phone.
Billing questions
You can see your plan, trial end date and payment status on the Plans page after you log in. For anything else about a charge, email us and include the date and amount.
Your data
You can export your items to Excel or CSV at any time from inside BoothNest. If you'd like your account and its data deleted, email us from the address on the account.
Mall owners
BoothNest runs antique mall registers: vendor codes and QR tags, card, PayPal and Venmo payments, returns, layaway, staff PINs and monthly vendor statements. See BoothNest for malls.
Poor cell service at the mall? BoothNest keeps working: pages you use are saved on your phone and changes upload automatically when you are back online.
Questions about equipment or getting started: support@boothnest.app.
Help articles
Step-by-step answers for booth owners and antique malls.
Getting started
- Working with a weak signal (offline mode)
- Where is the setup wizard?
- Welcome to BoothNest: how it fits together
- Simple Mode: the everyday screens
- Put BoothNest on your phone like an app
- First-time setup checklist
- Moving to BoothNest from Flippd, Sortly or a spreadsheet
- Does BoothNest work without internet at the mall?
Inventory and photos
- Add an item
- Find an item fast
- Work with your inventory list
- Add and manage photos
- Crop, straighten, rotate and brighten a photo
- Mark an item sold
- Older inventory and markdowns
- Categories
- Malls, shops and online locations
- Import items from a spreadsheet
- Export inventory or download all your data
- What is the item number and where do I find it?
Tags, labels and scanning
Sales and money
- Import sales from What-Sold
- Sales Review and Auto-Pilot
- Reconcile your monthly mall statement
- See what your booth really made
- Log business mileage
- Year-end tax report
- Mall sale days and dealer discounts
- Sell the same item online (eBay, Etsy, Facebook)
- Track expenses
- Reports (with Excel and PDF downloads)
- My profit looks wrong. What should I check?
Your booth
Account, team and billing
- Sign in with Google, Facebook or Microsoft
- Can I change my plan at any time?
- Refer a vendor, get a free month
- Add helpers and set owner codes
- Your profile and email preferences
- Notifications, sounds and quiet hours
- I forgot my password. How do I get back in?
- See where you are signed in
- Plans and billing
- Is my data private and backed up?
- What happens to my data if I cancel?
- Can the people I add see everything?
- Get help from a person
Mall owners and the register
- Set up your mall in BoothNest
- Ring up a sale at the register
- Card readers, PayPal and Venmo
- Take PayPal or Venmo at the register
- Paying your vendors
- Receipt printers and the cash drawer
- Discounts and booth discount limits
- Hold and recall a sale
- Returns, exchanges and store credit
- Layaway
- Register staff, PINs and the time clock
- Close the day and count the drawer
- Several sellers in one booth
- Vendors not on BoothNest: tags and the seller guide
- Vendor statements and sales emails
- Supported POS equipment
- How do vendors who use BoothNest connect to my mall?